FAQS

General

Q: What is Lizzie Onion’s Emporium?

A: Lizzie Onion’s Emporium is a trendy, quirky homeware store that offers a curated selection of colourful, quirky and unique items to bring personality to your space.

Q: Where are you located?

A: We are an online store, so you can shop with us anytime, anywhere!

Q: Do you have a physical store?

A: Currently, we are online only, but we strive to bring the same charm and inspiration through our website.

Orders and Payments

Q: How can I place an order?

A: Simply browse our website, add your favorite items to the cart, and proceed to checkout. It’s that easy!

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, and secure payments via Shop Pay. You can also choose Shop Pay Installments to split your purchase into easy, interest-free payments ✨ — with no hidden fees. You’ll see the exact options available at checkout (subject to approval by Affirm).

Q: Can I make changes to my order after placing it?

A: Changes can only be made if your order hasn’t been processed yet. Contact us as soon as possible at julie@lizzieonionsemporium.com

Q: What are your UK delivery options?

A: Most orders are dispatched within 1–2 working days.

Royal Mail Tracked 48 — £5.95
Delivery aim: 2–3 working days.

Royal Mail Tracked 24 — £7.45
Delivery aim: 1–2 working days.

Royal Mail Special Delivery — £12.50
Next working day before 1pm.

FREE UK delivery on orders over £100.

All deliveries are tracked, so you’ll always know where your parcel is.