RETURNS & REFUNDS

Returns & Refunds – Lizzie Onion’s Emporium

We hope you’ll love your purchase, but if it’s not quite right — don’t worry. We’ll do our best to make things simple.

Returns

• Returns are accepted within 30 days of receiving your order.

• Items must be unused, in their original condition, and returned in the original packaging.

• We reserve the right not to refund items that arrive damaged due to poor packaging or are not in re-saleable condition.

What to do

Before sending anything back, please email us first at:

📧 julie@lizzieonionsemporium.com

We’ll provide full return instructions and the correct return address.

Please don’t send anything back without contacting us first — this helps avoid delays or lost parcels.

Posting your return

• Please use a trackable service (e.g. Royal Mail Tracked, Parcelforce, or a courier of your choice).

• Return postage costs are the customer’s responsibility unless the item is faulty.

Damaged or faulty items

Oh no! If your order arrives damaged or faulty, we’re truly sorry. Please email us right away with your order number and, if possible, a photo of the issue.

We’ll make it right quickly, and in some cases, we may arrange a collection or replacement at no cost to you.

Coldharbour Lights

Coldharbour Lights pieces are handmade to order. These items are non-refundable unless faulty or damaged on arrival.

If damage occurs, we’ll arrange a safe return and replacement as a priority.

Refunds

• Once your return is received and inspected, we’ll email you to confirm.

• If approved, your refund will be processed to your original payment method.

• Please allow a few days for your bank or card provider to complete the refund.

For any questions about returns, just drop us an email at julie@lizzieonionsemporium.com. We’re here to help.